Routine cleaning
- Vacuum gently.
- Spot clean with mild soap.
Avoid
- Scrubbing, folding or creasing.
More detail
- Let the fabric dry naturally.
When to contact us
Not sure about your fabric or finish? Ask us before you clean it.
Repairs and care
Choose your blind for repair help and care advice. We also assess selected blinds supplied by other companies.
- 1 Choose your product
- 2 Describe the problem
- 3 Request an assessment
Choose your product
Not sure which blind it is?
Send us photos and we will identify it and tell you the next step.
Choose your blind to see its care guide.
Tell us about the blind and what is wrong. We assess selected blinds supplied by other companies. Add a few photos in the repair form: they help us.
What is happening?
For your safety: do not open or take apart the headrail, roller tube or any spring or tensioned part.
Request a repairWhatsApp usCopied.
The repair form lets you add photos. If you cannot tell what is wrong, request a repair anyway and we will look at it.
Routine cleaning
- Dust with a feather duster or vacuum brush.
- Wipe with a damp cloth.
Avoid
- Twisting the slats.
- Pulling the cords hard.
- Harsh chemicals.
More detail
- Open the slats before lifting.
- Pull all the cords together.
- Do not hang or swing on the blind.
When to contact us
Not sure about your fabric or finish? Ask us before you clean it.
Routine cleaning
- Dust with a feather duster or vacuum brush.
Avoid
- Twisting the slats.
- Pulling the cords hard.
- Harsh chemicals.
More detail
- Tilt the slats up and then down, but not fully closed, to reach the whole slat.
- Open the slats before lifting. Pull all the cords together.
- Do not hang or swing on the blind.
When to contact us
Not sure about your fabric or finish? Ask us before you clean it.
Routine cleaning
- Dust regularly with a feather duster or a vacuum cleaner.
- Ultrasonic cleaning by specialist cleaners is recommended.
Avoid
- Pulling the vanes apart.
- Twisting the vanes.
More detail
- Open the vanes before stacking.
- The vanes do not need to be removed.
- Do not let children play with the vanes.
When to contact us
Not sure about your fabric or finish? Ask us before you clean it.
Routine cleaning
- Dust gently.
- Ask us before washing it or using any cleaning product.
Avoid
- Scrubbing or creasing the fabric.
When to contact us
Not sure about your fabric or finish? Ask us before you clean it.
Routine cleaning
- Dust gently.
- Ask us before washing or using any cleaning product.
More detail
- The vanes do not need to be removed.
When to contact us
Not sure about your fabric or finish? Ask us before you clean it.
Routine cleaning
- Brush off dirt regularly.
- Check the straps and fittings.
Avoid
- Leaving it down in strong winds or cyclones.
More detail
- Dry the blind completely before rolling it up.
- Roll it up in strong winds.
When to contact us
Not sure about your fabric or finish? Ask us before you clean it.
Routine cleaning
- Slide the panels smoothly.
- Clean the mesh gently with mild soap.
Avoid
- Slamming the panels.
- Leaning furniture on the screen.
- Using sharp brushes.
More detail
- Vacuum the tracks regularly.
- Remove leaves and debris.
When to contact us
Not sure about your fabric or finish? Ask us before you clean it.
What happens next
- 1
Request received
You choose the blind, say what is wrong, add photos and your details.
- 2
Assessment
We look at your request and confirm availability and charges before booking. Any visit or collection charge is confirmed separately from the repair quotation. See the terms.
- 3
Repair quotation
The repair quotation is sent separately, after we have looked at the blind.
- 4
Approved work
The repair is carried out once you approve the quotation.
We guarantee the mechanism of your blind against manufacturing defects for six months from installation. Warranty coverage Warranty repair terms
Need help with a repair?